Shipping policy

SHIPPING POLICY
Thank you for visiting and shopping at Klik Cart. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
  • Order Processing: All orders are processed within 1–3 business days (excluding weekends and holidays).
  • High Volume Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or SMS.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Standard transit timelines are as follows:
  • Express Shipping: 1–2 business days.
  • Standard Shipping: 3–5 business days.
(Note: Delivery delays can occasionally occur due to carrier issues or customs hold-ups).
3. Shipment Confirmation & Order Tracking
  • Tracking Details: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
  • Activity Update: The tracking number will become active within 24 hours of generation. You can monitor your package directly through the link provided.
4. Customs, Duties, and Taxes
  • Fee Responsibility: Klik Cart is not responsible for any customs and taxes applied to your order.
  • Customer Liability: All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, duties, etc.).
5. Damages & Lost Packages
  • Reporting Window: If you receive your order damaged, or if your package is lost in transit, please contact our support team within 48 hours of the delivery time stamp or the estimated delivery date.
  • Evidence Required: Please save all packaging materials and damaged goods before filing a claim, and take clear photographs of the damage to assist us with the carrier investigation.
6. Incorrect Shipping Addresses
  • Address Verification: Please double-check your shipping address during checkout. Klik Cart is not responsible for items delivered to an incorrect address provided by the buyer.
  • Reshipping Fees: If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping costs.